SRESHT

Buyback & Exchange Policy

We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from Sresht Diamonds. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and ₹ 1,000 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.

Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product after deductions towards making charges, taxes, processing charge and discounts will be credited to your Sresht Diamonds account and you can purchase any other product with the same. The value cannot be encashed.

Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value after deductions towards making charges, taxes, processing charge and discounts will be paid to you via online bank transfer within 15 business days of receipt of the product

Jewellery returned showing signs of alteration by anyone other than Sresht Diamonds shall not be accepted for buy-back. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

Determination of Value of Exchange or Buy-Back :-

Note:

• • Original Invoice and certificate must be produced for exchange / buyback
• • Sresht Diamonds products bought from stores other than Sresht Diamonds Stores will not be eligible for exchange / buyback.
• • Buyback is not applicable on Baguettes, Tapered and Choki Diamonds.
• • Exchange & Buyback is not applicable on Polki, Pearl & Coloured Stones.
• • In case of any discount given during the original purchase on the metal/ diamond/ stone/ beads/ pearls value, an equivalent amount will be deducted from the current market price on the date of buy back/exchange and then buy back/exchange value will be calculated. The e-Points used while placing an order will be deducted from the Lifetime Exchange value.
• • Buyback of products are applicable for products that were purchased at a value of upto ₹ 4,99,999/-.
• • In case the product which was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions.

Shipping and Insurance

The return shipping shall be borne by the customer. We will deduct ₹ 1000/- or actual delivery charges – whichever is higher while determining the value.

Changes in Policies

Sresht Diamonds reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.sreshtdiamonds.com. Any material changes made to the policies will be made along with a notification here that the policies have been updated.

Customer Helpline

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at support@sreshtdiamonds.com or at 9100565999 between 11am – 5pm (Monday to Saturday).